Quality Management

Provide the necessary basic knowledge and skills about the systems of quality management in industry and services. Explore the evolution until the current situation, giving students an integrated vision of the different tools and current approaches to the topic, as well as of the role of the quality departments in the modern companies.
Develop in the student the capacity to tackle and solving problems in the industrial world, the criterion to select the options and provide tools of management more appropriate to each situation.

Program of lectures:

Unit 1. Introduction to quality control. Basic concepts and historical evolution.
Unit 2. Quality management systems. Quality approaches: inspection (INS), statistical quality control (SQC), total quality control (TQC), the Japanese approach (CWQC) and total quality management (TQM)
Unit 3: Normative references in the quality control systems. The ISO 9000 family. Other Management Standards.
Unit 4: Evaluation and cost of quality management (Taguchi loss function). Risk management.
Unit 5: Equipment management. Assurance of comparability and traceability.
Unit 6. Classical and current tools in quality management. (Pareto and cause-effect diagrams, control charts, etc.). Planning, control and continuous improvement techniques (Benchmarking, experiment design, AMFE, 6 sigma, Poka-yoke, etc.).

Basic
1. J.R. Evans, W.M. Lindsay, Administration and control of the quality, 6ª edition, Thomson, Mexico, 2008
(https://www.academia.edu/10999715/Administracion_y_Control_de_Calidad_-…, veersion pdf)
2. M. Sanguesa, R. Mateo, L. Ilzarbe, Theory and practice of the quality, Thomson, Madrid, 2006

Complementary
1. C. Camisón, S. Cruz, T. González, Management of the quality: concepts, approaches, models and systems, Pearson-Prentice Hall, Madrid 2007
2. M. Casadesús, I. Heras, J. Merino, Practical Quality: a guide not to lose in the world of the quality, FT-Prentice Hall, Madrid, 2005
3. D.H. Besterfield, Quality Control, 8ª edition, Pearson-Prentice Hall, Mexico, 2009.
All the diagrams, schemes and presentations to be used in lectures will be provided to the students from the start of the course through the USC Learning Management System (LMS). Also the LMS, will be used to supply to the students any another type of material that have to be used in the seminars of the course.

General
CG. 6.- Capacity for the handle of specifications, mandatory regulations and norms.
CG.8.- Capacity to apply the principles and methods of the quality.
CG.11.- Knowledge, understanding and capacity to apply the necessary legislation in the exercise of the profession of Chemical Engineer.
Specific
Capacity to design, manage and operate procedures of control of the quality of processes
Capacity to interpret and implement international norms to the management of the quality and the processes of production and services.
Transversal
CT.2. Capacity to organize and schedule
CT.5. Capacity of management of the information
CT.11. Capacity to communicate with experts of other areas
CT.15. Motivation for the quality
CT.18. Leadership.

Lectures
Based in the utilization of presentations that previously will be provided to the students through the Learning Management System (LMS), will focus basically to the conceptual discussion, the development of diagrams and the orientation about the sources and complementary resources to the subject and topics discussed. Also video-projections and/or computer applications, both commercial and prepared specifically for the course, will be used to facilitate the understanding of the concepts.

Interactive lectures (seminars)
Treats of sessions of practical illustration and debate of the theory, on the base of prior materials supplied or suggested to the student, so that, on the one hand was possible to tackle more detailed or specialized topics of the subjects considered in the lectures and by another, make possible to evaluate the degree of understanding and acceptance of the course contents by the student. It is possible the utilization of videos or computer applications to facilitate the introduction of the topics to discussion and also the presentation of works by part of the students. The participation in the seminars is considered an element of continuous evaluation of the course.

Tutorial Sessions
The tutorial session will be used for debate and answering queries of students about any aspect of the course and to present the structure of examination.

All these activities contribute directly to the acquisition of the skills indicated above. In particular, interactive class sessions and computer classroom sessions are directly related to general and specific competencies, while cross-cutting competencies are substantially promoted in seminar sessions, individual and group exhibitions and tutorials.

The evaluation of the learning of the student will be derived by means of the accumulation of the qualification obtained in the continuous evaluation (degree of fulfilment and performance in the activities programmed in seminars and tutorial session, as well as his interactive participation in the lectures along the course ) that will compute until 30% of the final qualification and the record achieved in a final examination of the course that will suppose 70% remaining. Records corresponding to course activities will be communicated to the student before the data of the examination.
The participation in an inferior proportion to 60% of the activities proposed will suppose the elimination of the corresponding record to the continuous evaluation, although no impossibility to the student to perform the final examination and in his case, surpass the course. The students that have not obtained continuous evaluation and do not assist to the final examination will be registered in the records act as “Not recorded”.
The record obtained in the continuous evaluation, both if favourable or not, it is conserved in the examination calls of the same academic year. The students of past courses do not conserve any of the components of the record obtained in the previous course.
The variety of tests, group task, public presentations and examinations are developed to assess the competences acquired in the course.
In cases of fraudulent activities related to exercises or examinations, the Norms related to the evaluation of students and qualifications revision will be applied.
The general and transversal proficiencies are evaluated essentially in the continuous assessment (CG6-20 %, CG8 - 10 %, CG11-15 %; CT2-5 %, CT3-5 %, CT11 5 %, CT15-35 %, CT18-5 %), whereas the specific proficiencies are valued directly for the examination.

In accordance with the current official USC teaching organization plan, the face-to-face hours and student personal hours of work devoted to this course are the following:
Lectures………….. 28 ... Student’s hours of work ………….. 34…….Total ....62
Seminars………….. 9….. Student’s hours of work ………….. 11…...Total…. 20
Group tutorials... 2…. Student’s hours of work ………….. 6 ….. Total…. 8
Examination……… 5 … Student’s hours of work ………….. 17.5.. Total.. 22.5
Totals ……………….44……………………………………………………. 68.5…………… 112.5

It is assumed that the student starting this course has surpassed the previous courses of mathematics and statistics.
The assistance to the lectures, seminars and tutorial sessions is considered necessary although no compulsory.
The material and presentations used by the professor in the lectures aimed to facilitate and guide the learning, but do not substitute the query and study of the texts of reference recommended neither itself constitute a manual of reference or a text for the preparation of the examination. The student will have to show in the examination that has developed a personal effort of learning into the course topics further of the diagrams or provided lecture scripts by the professor.

The lectures and activities of the course will be given in Spanish