Suggestions, complaints and claims

The Office for the Analysis of Complaints (OAC) reports to the General Secretary's Office and its mission is to receive, analyse and respond to complaints submitted in relation to academic and study support activities at the USC, providing its governing bodies with the necessary information to correct problems, improve procedures and maintain the legal consistency of its resolutions.

The mission of the OAC is specified in the following roles:

1. To receive, analyse and respond to complaints or suggestions that do not have legal content presented by students and users with respect to the operation of the teaching, administrative and support services of the USC.
2. To resolve administrative appeals related to the academic activity of the USC and channel and resolve, if necessary, student requests that have not been delegated to other bodies, in coordination with the corresponding services, in order to maintain consistency in the application of the regulations.
3.  To carry out systematic and annual reports on the shortcomings detected and bring them to the attention of the administrative units concerned.
4. To propose improvements to procedures or the adoption of measures to minimise complaints.