Operations management

Upon completion of the subject the student will be able to:
- Understand how the operations area contributes to the company's competitiveness.
- Know what are the decisions of the operations area.
- Understand the differences between the production of goods and the provision of services and their influence on the decisions of the operations area.
- Make informed decisions in the operations area, considering their competitive implications and understanding the existing relationships between them.
- Know the main technologies used in the operations area.

- Production organization and operations management.
- The competitive contribution of operations.
- Operations decisions.
- Production technologies.
- Production planning.

Basic
HEIZER, J. y RENDER, B. (2015): Dirección de la producción y de operaciones. Decisiones estratégicas (11ª ed.). Prentice Hall.
HEIZER, J. y RENDER, B. (2015): Dirección de la producción y de operaciones. Decisiones tácticas (11ª ed.). Prentice Hall.

Complementary
DOMÍNGUEZ MACHUCA, J.A. y OTROS (1995): Dirección de operaciones. Aspectos estratégicos en la producción y los servicios. McGraw-Hill.
DOMÍNGUEZ MACHUCA, J.A. y OTROS (1995): Dirección de operaciones. Aspectos tácticos y operativos en la producción y los servicios. McGraw-Hill.
FERNÁNDEZ SÁNCHEZ, E. y otros (2006): Estrategia de Producción. Mc. Graw Hill

General and Basic
CG1 - Acquire a set of theoretical and practical knowledge related to the process of creation and management of companies in the digital era.
GC7 - Know and correctly use the computer tools and new technologies related to business management.
CB1 - That students have demonstrated to possess and understand knowledge in an area of study that starts from the basis of general secondary education, and is usually found at a level that, while relying on advanced textbooks, also includes some aspects that involve knowledge from the forefront of their field of study
CB2 - That students know how to apply their knowledge to their work or vocation in a professional manner and possess the competencies usually demonstrated through the development and defense of arguments and problem solving within their field of study.
CB3 - That students have the ability to gather and interpret relevant data (usually within their area of study) to make judgments that include reflection on relevant social, scientific or ethical issues.
CB4 - Students should be able to convey information, ideas, problems and solutions to both specialized and non-specialized audiences.
CB5 - That students have developed those learning skills necessary to undertake further studies with a high degree of autonomy.
Transversal
CT4 - Organize and plan work according to the objectives and available resources.
CT5 - Ability to solve problems and make decisions by applying theoretical knowledge to practice.
CT10 - Ability to use calculation tools and information and communication technologies (ICT).
Specific
CE2 - Know and understand the basic elements of business management and its main functional areas within the framework of ethics and social responsibility.
CE3 - Analyze, diagnose and make decisions in the different functional areas of business management by selecting and applying the most appropriate technological tools.
CE5 - Understand the integrating role of technology and know the main technological products and technology trends associated with the different areas of business management.
CE6 - Develop the strategic analysis of the company and its environment to make strategic and tactical decisions in the different functional areas, and be able to formulate a technological strategy that supports a business.
CE10 - Design and manage the operations and logistics strategy integrating the most appropriate technological tools.
CE13 - Identify sources of reliable information, elaborate and interpret such information using analysis techniques and appropriate mathematical, statistical and technological tools to support decision making.

The sessions dedicated to expository lectures will aim to introduce students to the contents of the topics that make up the program, emphasizing the particularly relevant aspects and the relationships between them.
The interactive sessions will focus on the practical application of the theoretical contents presented in the lectures. These sessions will aim to solve cases and practical exercises to improve students' ability to recognize, define and analyze the problems faced by companies, and to make the most appropriate decisions, while facilitating interaction among students. All these activities will be complemented by the personal work that students will have to dedicate to each of them.
The teaching staff will monitor the students' attendance and participation in the sessions.
In the tutorials, the teaching staff will guide the students and will help them to solve the doubts and problems they may face in the learning process.
The course will have an operational virtual classroom, which will be the preferred way of delivery of activities. Likewise, the forum of this classroom, the institutional mail and the Microsoft Teams platform will be used as communication channels.
A practical session in the form of a lecture or company visit could take place.

The evaluation of the subject will be carried out in the following way:
- Continuous evaluation: analysis of cases, delivery of exercises, assignments, continuous evaluation tests, etc. Weight in the final grade: 50%.
- Final exam. Weight in the final grade: 50%.
These two parts that make up the students' grade will be applied in the two oportunities, so that the score obtained in the continuous evaluation (50%) will be maintained for the July oportunity.
To be allowed to add the continuous evaluation grade students must obtain a grade greater than or equal to five (out of ten) in the exam. To pass the course the final grade (for exam plus activities) must also be greater than or equal to five (out of ten).

The list of competencies to be evaluated in this subject is detailed below:
- Continuous evaluation: CB2; CB3; CB4; CB5; CG7; CT4; CT5; CT10; SC3; CE5; CE6; CE10; CE13.
- Final exam: CG1; CB1; CT5; CE2; CE3; CE2; CE3

In the evaluation, in addition to the acquisition of knowledge, aspects such as the appropriate use of the techniques and tools of the subject, the clarity and expository capacity, the mastery of the terminology of the subject or the active participation will be considered.

Attendance to both expository classes and interactive classes is compulsory, unless the student is granted a waiver of attendance following the Instruction N. 1/2017, of the General Secretariat, on the waiver of class attendance in certain circumstances. Students who are granted the dispensation will be evaluated with a specific final exam that will account for 100% of the final grade.

For cases of fraudulent performance of exercises or tests, the provisions of the Regulations on the evaluation of the academic performance of students and grade review will apply.

For repeating students, the evaluation system will be the same, with the possibility, at the teacher's discretion, of keeping the positive evaluation of activities from the previous year.

The course is 4.5 credits and each credit is equivalent to 25 hours.
The total work hours are distributed as follows:
Face-to-face (including expository teaching hours, interactive teaching, tutorials and evaluation): 41 hours.
Personal work of the students: 71.5

Attendance to theoretical and practical classes.
Resolution of the cases and problems posed.
Basic knowledge of Business Organization and Computer Management.