Quality Management

Establish a base of solid knowledges that propicie the understanding of the quality like basic principle of the management and of the development of the business activities. Analyze the problematic relative to the processes of certification and accreditation of the quality.

Subject 1: The function of the quality
Fear 2: Quality: approaches
Fear 3: Management of the total quality
Subject 4: Quality and income
Fear 5: The costs of the quality
Fear 6: Technicians for the management of the quality
Fear 7: Administration of the quality
Fear 8: Certification and accreditation

CAMISÓN, CRUZ y GONZÁLEZ (2011): Gestión de la Calidad: Conceptos, enfoques, modelos y sistemas. Pearson Educación, Madrid
CLAVER, MOLINA, TARÍ (2011): Gestión de la Calidad y gestión medioambiental. Fundamentos, herramientas, Normas ISO y relaciones. Pirámide, Madrid
CORMA (2006): Aplicaciones prácticas del modelo EFQM de excelencia en PYMES. Diez de Santos, Madrid
CROSBY (1987): La calidad no cuesta. CECSA, México
CROSBY (1990): Hablemos de calidad. McGraw-Hill Interamericana, México
CUATRESACAS (2017): Gestión integral de la Calidad: implantación, control y certificación. Ediciones Gestión 2000, Barcelona.
DEMING (1989): Calidad, productividad y competitividad. La salida de la crisis. Díaz de Santos, Madrid
HEIZER, J. y RENDER, B. (2015): Dirección de la producción y de operaciones. Decisiones estratégicas (11ª ed.). Prentice Hall.
HEIZER, J. y RENDER, B. (2015): Dirección de la producción y de operaciones. Decisiones tácticas (11ª ed.). Prentice Hall.
ISHIKAWA, KAROU (1994): Introducción al Control de la Calidad. Díaz de Santos
RECURSOS ELECTRÓNICOS:
Heredia Álvaro, José Antonio (2013): Sistema de indicadores para la mejora y el control integrado de la calidad de los procesos ISBN/ISSN 9788415443230 (Prelo.Intercambio)
González Gaya, Cristina (2013): Técnicas de mejora de la calidad ISBN/ISSN 9788436266412 (Prelo Intercambio)
Franco Uría, Amaya (2015): Xestión e control de calidade. ISBN/ISSN 9788416183364 (Prelo Intercambio)

BASIC AND GENERAL COMPETENCES:
CB2 - That the students know to apply his knowledges to his work or vocation of a professional form and possess the competitions that are used to to show by means of the preparation and defense of arguments and the resolution of problems inside his area of study
CB3 - That the students have the capacity to gather and interpret notable data (usually inside his area of study) to issue trials that include a reflection on notable subjects of indole social, scientific, or ethical
CB4 - That the students can transmit information, ideas, problems, and solutions to a so much specialized public as no skilled
CB5 - That the students have developed those skills of necessary learning to undertake back studies with a high degree of autonomy
CG4 - Know communicate information, ideas, problems and proposals of solution to questions of indole business so much to a skilled public as no skilled, doing use so much of the verbal language and writing as of the means and technical of representation of relations and presentation of data that employ in the discipline

TRANSVERSAL COMPETITIONS
CT1 - -Analysis and synthesis
CT2 - -Organization and planning
CT3 - -oral Communication and written
CT4 - -Management of the information.
CT5 - -Knowledges of technology of the relative information to the field of study.
CT6 - -Resolution of problems.
CT7 - -Taking of decisions.
CT8 - -critical Reasoning
CT9 - -Autonomy in the learning
CT10 - -Team work
CT16 - -Sensitivity to social and environmental problems
CT17 - -Negotiation and treatment of conflicts
CT18 - -Initiative and spirit emprendedor
CT19 - -Creativity and innovative capacity
CT22 - -Development of the quality

SPECIFIC COMPETENCES:
D8 - Derive of the data impossible notable information to recognize by no professionals
D10 - Apply to the analysis of the problems professional criteria based in the handle of technical instruments

Expository classes will be used for the presentation of the theoretical contents of the course. Interactive classes will focus on problem solving, text commentaries and case analysis.
Virtual support will be used for teaching.
If possible, a practical session in the form of a lecture or company visit will take place.

The evaluation of the subject is carried out following a continuous evaluation process in which all the activities to be performed throughout the term are taken into account, complemented with a final exam.
In this continuous evaluation, aspects such as the adequate use of the techniques and tools of the subject, the clarity and expository capacity, the command of the terminology of the subject or the active participation will be taken into account, with a weight in the final evaluation of 30%.
The final exam will consist of theoretical questions that may be of different types, and/or practical exercises/cases, with a weight in the final evaluation of 70%.
To be allowed to add the continuous evaluation grade students must obtain a grade greater than or equal to five (out of ten) in the exam. To pass the course the final grade (for exam plus activities) must also be higher than five (out of ten). For cases of fraudulent performance of exercises or tests, the provisions of the “Regulations for the evaluation of students' academic performance and the review of qualifications” will apply.
Attendance to both lectures and interactive classes is mandatory, unless the student is granted a waiver of attendance in accordance with Instruction No. 1/2017, of the General Secretariat, on the waiver of class attendance in certain circumstances. Students who are granted the waiver will be evaluated with a specific final exam that will represent 100% of the final grade.

Face-to-face hours: 45 h.
Non face-to-face hours: 3 h./week
Preparation of the final exam: 20 h.
Hours of evaluation: 5 h.
Total volume of work: 112.5 h.

Basic knowledges of Business Organization, Organization of the Production, and Statistical and Computer of Management.
Attendance to classes and active participation in the classroom. Realization of the recommended readings as well as the analysis and resolution of practical cases and problems.