Management of Operations and Technology

The aim of this course is to familiarize the students with the Operations Management (OM), and Operations Technologies, which should qualify the student:
- To assume management and direction responsibilities in a competitive, global and dynamic environment.
- Manage and oversee the operations area of a company.
- To troubleshoot Operations Management.
- To emphasize the operations organization as an important source of competitive advantages and its influence over the result of the company.
- To recognize the strategic significance of the decisions made at the operational level and their close linkage to decisions in other functional areas.

Strategic significance of Operations Management (OM). Strategic planning of operations. Characteristics and evolution of production systems. Achieving Competitive Advantage through Operations. Operations Mission. OM approach to the new product development. Strategies of productive organization. Total Quality Management. Technology guidance. Outsourcing, Cooperation and Partnerships. Operations Strategy in a Global Environment.

DOMÍNGUEZ MACHUCA, J.A. y OTROS (1995): Dirección de operaciones. Aspectos estratégicos en la producción y los servicios. McGraw-Hill.
DOMÍNGUEZ MACHUCA, J.A. y OTROS (1995): Dirección de operaciones. Aspectos tácticos y operativos en la producción y los servicios. McGraw-Hill.
FERNÁNDEZ SÁNCHEZ, E. y otros (2006): Estrategia de Producción. Mc. Graw Hill.
FERNÁNDEZ SÁNCHEZ, E. y VÁZQUEZ ORDÁS, C. (1995): Dirección de la Producción (vol. 2). Civitas.
HEIZER, J. y RENDER, B. (2015): Dirección de la producción y de operaciones. Decisiones estratégicas (11ª ed.). Prentice Hall.
HEIZER, J. y RENDER, B. (2015): Dirección de la producción y de operaciones. Decisiones tácticas (11ª ed.). Prentice Hall.
HEIZER, J. y RENDER, B. (2009): Principios de Administración de Operaciones. Prentice Hall.
MIRANDA, F.J., RUBIO, S., CHAMORRO, A., y BAÑEGIL, T.M. (2004): Manual de dirección de operaciones. Thomson Learning.

BASIC AND GENERAL:
CB01- To possess and understand knowledge that provides a basis or opportunity to be original in the development and/or application of ideas, often in a research context.
CB03- That students are able to integrate knowledge and face the complexity of formulating judgments based on information that, being incomplete or limited, includes reflections on the social and ethical responsibilities linked to the application of their knowledge and judgments;
CB04- That students know how to communicate their conclusions -and the knowledge and ultimate reasons that support them- to specialized and non-specialized audiences in a clear and unambiguous way;
CB05- That students possess the learning skills that will enable them to continue studying in a way that will be largely self-directed or autonomous.

CG01- Advanced knowledge in business management, fundamentally in its methods, techniques and areas of application.
CG03- Ability to apply the acquired knowledge to the business reality.
CG05- Ability to make management decisions in the field of the company in general and in particular in its different functional areas.
CG06- Ability to communicate information, ideas, business management problems -of a generic or specific nature- and proposals for solutions.
CG07- Ability to design integrated management projects or functional areas of the company.
CG08- Mastery of various management tools, instruments and methods necessary to manage a company.
CG09- Ability to identify, collect and interpret relevant data on issues related to business management.
CG10- Awareness of the social responsibility of the company.

TRANSVERSALS:
CT01- Ethical sense of business direction and management.
CT02- Critical reasoning skills.
CT03- Capacity for analysis and synthesis.
CT04- Capacity for planning and organization.
CT05- Argumentation and communication skills.
CT06- Ability to integrate and work in teams of diverse composition.

SPECIFIC:
CE06- Ability to manage the operations and information systems of the company.

The expository sessions will be used to introduce the contents of the topics that make up the program, emphasizing the particularly relevant aspects and the relationships between the different contents, stimulating student participation. These sessions may include the presence of professional experts in the field and/or guest lecturers from other universities.

The interactive sessions will focus on the practical application of the theoretical contents presented in the expository sessions. These sessions will aim to solve cases and practical exercises to improve students' ability to recognize, define and analyze the problems faced by companies, and to make the most appropriate decisions, while facilitating interaction among students. Continuous assessment tests may also be conducted.

The tutorials are mainly intended to guide students on the work and presentations to be made, case studies or readings, as well as to solve doubts and problems that arise and provide feedback on the results of the learning process.

The virtual campus will be used as a support for teaching.

If possible, a practical session in the form of a lecture or company visit will take place.

The evaluation of the subject is carried out following a continuous evaluation process in which all the activities to be performed throughout the term are taken into account, complemented with a final exam.

In this continuous evaluation, aspects such as the adequate use of the techniques and tools of the subject, the clarity and expository capacity, the command of the terminology of the subject or the active participation will be taken into account, with a weight in the final evaluation of 50%.
Through the different continuous evaluation activities, the following competences will be evaluated: CB01, CB03, CB04, CB05, CG01, CG03, CG5, CG6, CG7, CG8, CG9, CG10, CT01, CT02, CT03, CT04, CT05, CT06, CE06.

The final exam will consist of theoretical questions that may be of different types, and practical exercises, with a weight in the final evaluation of 50%.
The following competences will be evaluated: CB04, CG01, CG03, CG05, CG06, CG08, CT02, CT03, CT05, CE06.

To pass the course students must obtain a grade greater than or equal to five (out of ten) in the exam, and a final grade (for exam plus activities) also higher than five (out of ten).

In case of not passing the subject, the final grade will be the one obtained in the exam.

For cases of fraudulent performance of exercises or tests, the provisions of the “Regulations for the evaluation of students' academic performance and the review of qualifications” will apply.

Attendance to both lectures and interactive classes is mandatory, unless the student is granted a waiver of attendance in accordance with Instruction No. 1/2017, of the General Secretariat, on the waiver of class attendance in certain circumstances. Students who are granted the waiver will be evaluated with a specific final exam that will represent 100% of the final grade.

For repeating students, the evaluation system will be, in general, the same, with the possibility, at the discretion of the teachers, of keeping the positive evaluation of activities from the previous year. For repeating students with attendance waiver, an alternative evaluation system may be agreed upon.

The course is of 4.5 ECTS, in which each credit is equivalent to 25 hours of work.
Total attendance time: 36 hours.
Individual student workload: 76.5 hours
Total Hours: 112.5 hours

There are no prerequisites, although it is advisable to have basic knowledge of business organization and disciplines related to the operational scope of the company. In addition, it is essential the attendance to the lectures and the participation, the analysis/solving of proposed cases and problems and doing the recommended readings.