Support Techniques to Managers

As future experts in work organization and human resources, the purpose of this course is to familiarize students with a set of techniques that will enable them to make decisions, solve problems and analyze, present and interpret information.

Unit 1. Decision-making techniques
Unit 2. Problem solving techniques
Unit 3. Project management
Unit 4. Analysis, management, and presentation of the information

-BERNAL, Juan Jesus, SÁNCHEZ, Juan Franciso y MATÍNEZ, Soledad Mª (2007): 20 herramientas para la toma de decisiones. MÉTODO DEL CASO, Madrid, Especial Directivos
- GALLOWAY, Dianne (2002): Mejora continua de procesos. Cómo rediseñar los procesos con diagramas de flujos y análisis de tareas, Gestión 2000, Barcelona
- Gestionar proyectos: una guía práctica para gestionar tareas y personas (2006). Harvard Bussines School Press. Pocket mentor, Deusto, Barcelona
- GONZÁLEZ DOMÍNGUEZ, Francisco José y GANAZA VARGAS, Juan D. (2010): Principios y fundamentos de gestión de empresas, Pirámide, Madrid
- GUERRA PEÑA, Luis et al. (2002): Gestión integral de proyectos FC Editorial, Madrid
- MOYANO FUENTES, José et al. (2002): Prácticas de organización de empresas. Cuestiones y ejercicios resueltos, Prentice Hall-Pearson, Madrid
- PALOMO VADILLO, María Teresa (2010): Liderazgo y motivación de equipos de trabajo. ESIC, Madrid
- RODRÍGUEZ FERNÁNDEZ, María Mercedes (2007): Procesos de trabajo. Teoría y casos prácticos, Pearson-Prentice Hall, Madrid
- ROBBINS, Stephen y COULTER, Mary (2010): Administración. Prentice Hall- Pearson, México (10ª Ed.)
- VELILLA BARQUERO, Ricardo (1995): Guía práctica para la redacción de informes, EDUNSA, Barcelona
- WINTERS, Robert S. (2000): Manual de trabajo en equipo, Díaz de Santos, Madrid.

Contribution to the general competencies of the degree:
- Find out, analyze, synthesize and manage different types and sources of information.
-Work individually and as a team.
- Present and defend correctly, orally and / or in writing, a matter or topic of a general nature or related to their specialty.

Contribution to the specific competences of the degree:
-Differentiate, describe and apply techniques, as well as make decisions in the organizational sphere and in human resource management.

Specific competences of the subject:
-Plan, organize and make decisions related to performance.
-Ability to identify work operations.
-Skill for performance scheduling and task assignment.
-Capacity of performance control and ability to make corrective decisions.

The sessions dedicated to the expository classes will be used to introduce the basic contents of the topics that make up the program, emphasizing the especially relevant aspects and the relationships between them. In the interactive sessions, the aim is for students to apply the theoretical concepts presented in the lectures. These sessions will be aimed at solving and debating cases and practical exercises, press releases or educational videos, among others.
The expository and interactive sessions will be developed in person during the official timetable published by the center.
Participation in the expository and interactive sessions will be complemented with the students' personal work, which may include, among others, information and bibliographic material search activities, reading of such material and elaboration of individual or collaborative work. This autonomous work will be guided by the teacher in the hours destined to tutorials, which will serve to solve doubts and solve problems faced by the students in the teaching-learning process. The tutorials will also serve as a feedback channel on the results obtained.
The tutorials will be mainly face-to-face, although they may be partially carried out virtually, both synchronously (through the institutional platform MS Teams) and asynchronously (virtual campus or institutional e-mail). In any case, they will be developed in the usual schedule officially published by the faculty.
The development of the subject will be carried out with the support of the virtual classroom created for this purpose in the Moodle platform. Assignments may be enabled in the virtual classroom of the subject with a date and time limit for the delivery of cases, papers or exercises.

The continuous evaluation will include the grade derived from all the activities developed by the students (active participation in the analysis of cases, debate and commentary of readings, articles or press news, presentation and exhibition of works, etc.).
For cases of fraudulent performance of exercises or tests will apply the provisions of the Regulations for the evaluation of the academic performance of students and review of qualifications.
There are two opportunities to pass the subject. Students who do not pass the subject in the first opportunity will have the right to a second opportunity (recovery). The evaluation system for these two opportunities, both for first-time students and for repeating students, is shown below:

First ordinary opportunity. Continuous evaluation, combined with a final test, is contemplated.
1. Continuous evaluation: resolution and participation in the analysis of cases, discussion of readings, completion and presentation of work and other activities related to the expository and interactive sessions, as well as attitude and behavior in class. Weight in the final grade: 30%.
2. Final content exam: compulsory test in which the knowledge and competences acquired throughout the four-month period are evaluated. Weight in the final grade: 70%.
In order to add to the grade of the content exam the score achieved in the continuous evaluation, students must achieve a minimum grade of 3.5 points out of 7 in the final content exam. The aggregate grade must be equal or higher than 5 points out of 10 to pass the subject. Students who do not obtain any score related to the activities carried out in the expository and interactive sessions will only be able to obtain a maximum of 7 points.

Second opportunity (recovery). In the second opportunity of recovery the same evaluation system will be applied as in the first opportunity. That is to say, there will be a new final exam of contents with the weighting established for the first opportunity, which will be added (if the minimum of 3.5 out of 7 is reached) with the score obtained in the continuous evaluation.
The evaluation system is the same for both first-time and repeat students.
In accordance with the Permanence Regulations in force in the USC for Bachelor and Master studies (art. 5.2), the mere attendance and/or participation in any of the activities subject to evaluation will mean that the student's final grade will be different from NOT PRESENTED.

This course is not available from class attendance.

Contact hours: 48 (Lecturing, discussing and problem solving)
Non-contact hours: 70
Final exam preparation: 30
Assessment hours: 2
Total work volume: 150 hours.

Recommendations for the study of the subject
The students will have at their disposal, as the topics are taught in the classroom, the diagrams, exercises and readings that complement each of the topics included in the program
It is recommended:
Class attendance and participation
Analysis / resolution of cases and proposed problems
Recommended reading